Customer support shouldn't be hard
Turn noise into actionable tasks with Chatwoot.
Customer Support
Your customers are everywhere, social media, email, whatsapp, telegram.
We help you manage all of that in one place.
Knowledge Base
It's not always necessary your customers to contact you for help.
Save everyone's time. Provide a Knowledgebase
Engagement
Don't just provide support, engage with your customers. Nurture relationships and grow your business.
SLA Management
Never miss a deadline, always deliver on time. Keep your customers happy.
Campaigns
Keep your customers engaged with regular campaigns and updates.
Multi-lingual support
Speak your customer's language, provide support in multiple languages.
We're used by thousands of companies worldwide.
From small businesses to large enterprises, we are covering them all.
Features that matter
Like Automations, which lets you do things like.
If a new message is received, check if it contains the word invoice then assign this to Jonathan and add label Sales
Here's how Dashboard apps let you extend Chatwoot and bring in your own apps right inside out dashboard.
- Enter your app URL
- Give it a name
- Access it right inside Chatwoot
- You can even receive data in realtime while embedded
Enterprise ready
Transparent, Secure & Compliant, without sacrificing a good experience
SLAs
Set up SLAs for your team and make sure they are met. Get notified when they are not.
Audit Logs
Keep track of all the changes made in your account. Know who did what and when.
Reports
Get detailed reports on your team's performance. Use them to make data-driven decisions.
Governance
Set up policies for your team. Make sure they are followed. Get notified when they are not.
SOC 2 Compliant
We are SOC 2 compliant. Your data is safe with us. We take security very seriously.
We're loved by our users
Here's what some of our users have to say about Chatwoot.
Chatwoot is so much better than Zendesk.
Alexa Kayman
Chatwoot is great! Using them for our startup VideoTouch and I'm very satisfied! Great open source alternative of Intercom, Crisp, and other expensive chats for websites. 😎
Andrey Novikov
Just switched to Chatwoot from Intercom. Feels amazing. Save money + reply in Slack + just as sleek. Previously also used Tawkto (shabby) and HelloTalkApp (pricy).
Cloakist
I'm totally in love with Chatwoot. Customer service is uniformly awful without the right tools helping experts exceed expectations. This open source system doesn't just rival the likes of Zendesk. It trumps them - easily.
Dave Thackeray
Chatwoot has worked very well for our use case. The new features are just added advantages; it was working for us perfectly from the first version itself. It always solves the problem for us perfectly. No complaints.
Jaime Rivas
I love Chatwoot for creating an open-source customer engagement tool 🤯. Open source is really helping businesses thrive for free. Respect.
Lewis Manelaws
Open-source omnichannel customer support rails app that kicks ass. Setting it up was pretty easy; there's a docker-compose.yaml.
Martijn Smit
Chatwoot is my current favorite open source project.
Miahael Asiedu
We embedded Chatwoot live chat on our website and web app. Whenever people are stuck using our software, they can quickly reach out and we can quickly help them. Moreover, we can see where these customers are currently – the website or the web app. Also, being able to upload images and exchange information is very useful. Having persistent chat history is also very helpful, as I can pick up any conversation again.
Michael Elias
Installed @chatwootapp for customer support on @slashbaseide It's plain, simple and easy to use. Also, trying our @posthog for install analytics. Both are open source products. One open-source project for another. 💪#buildinpublic
Paras Waykole
What Discourse is to forums, Chatwoot is to chats. We’ve grown about 10X during our time with Chatwoot. Especially the chat widget makes it very easy to get feedback. I've used Intercom before this. We chose Chatwoot because of its feature set. Intercom is super expensive, and more of a marketing tool. We wanted a useful chat tool and found Chatwoot to be extremely helpful.
Tyler Warnock